Help / The Help Forum

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Contact form not working

davcer says:

Hello,

is there any way to contact Flickr?

I would have a very simple request: I need to change my email address. I read the help page and it says you can't do it by yourself and have to submit a request through the contact form, but the contact form doesn't work!

I have been trying since *weeks*, and when I submit the form I always get the message "Error submitting form. Please try again."

Can someone from Flickr please help me? This is really annoying.

Thanks,
Davide
Posted at 6:54AM, 19 September 2021 PDT ( permalink )

view photos

Petersrockypics says:

help.flickr.com/contact
Just worked ok for Me, maybe a browser problem. ?
Posted 5 weeks ago. ( permalink )

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mag3737 says:

Someone had this same problem recently and got it fixed via some help in this other thread:
www.flickr.com/help/forum/72157719720289395/
Posted 5 weeks ago. ( permalink )

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davcer says:

mag3737:

Thank you, with the browser in incognito mode it worked. But to be honest, IMHO that's more of a problem on Flickr side rather than on my browser... if on the help page they need to suggest things like "disable antivirus, antispyware, and firewall products", I'm afraid they're not doing things really in a proper way...
Posted 5 weeks ago. ( permalink )

view photos

Flickr Staff

Melanie0426 says:

Petersrockypics:

mag3737:

Thanks for jumping in here to help out.

davcer:

I am sorry that you were having trouble contacting us using the contact form. When there is an issue with site performance, we do recommend disabling any adblockers and extensions since there could be updates with them that may be interfering with our site.

I see that you were able to contact us and Katie has assisted you. She will be able to help out if you need additional assistance.
Posted 5 weeks ago. ( permalink )

This thread was closed automatically due to a lack of responses over the last month.

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