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[Resolved] Flickr Pro subscription not recognized

Micah | { Treystar Inc. } | says:

Hi there,

I had my subscription renewed to Pro on August 24th, and as such, I should be getting Flickr Pro till at least September 23rd and when I got on in the morning today, it shows my account is free account, when I click on the Google Play subscription, it says I still have subscription left for another 3 days. On my account, it says I have a free account but when I try to click 'Get Pro' from browser, it says I have Pro. Any reason why this could have happened overnight?

ibb.co/NpvrrTg
ibb.co/563bK3y
Posted at 11:28PM, 20 September 2021 PDT ( permalink )
katie_ko (staff) edited this topic 5 weeks ago.

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mag3737 says:

You'll need to contact Flickr staff directly to help you with this problem. Use this link: help.flickr.com/contact
Posted 5 weeks ago. ( permalink )

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jessamyn says:

I've been getting the same thing this morning, assume it's a bug of some kind.
Posted 5 weeks ago. ( permalink )

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@yorkie says:

Me too. Maybe wait a while to see if they fix it.
Posted 5 weeks ago. ( permalink )

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Flickr Staff

Melanie0426 says:

Hi everyone,
Thanks for flagging this! We do have a bug that our team is working on pushing a fix for.

For the members in this thread, I have manually corrected this on my end.

I will monitor this thread for more reports and will give an update once they have fixed this bug.
Posted 5 weeks ago. ( permalink )

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jessamyn says:

Appreciate the timely response.
Posted 5 weeks ago. ( permalink )

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Flickr Staff

katie_ko says:

Pro subscriptions should be back reflecting as intended for those folk affected-- we'll keep this thread open for a bit for any lingering reports!

(Updated 9/23- Looks like we have no new reports here, closing this thread as resolved.)
Posted 5 weeks ago. ( permalink )
katie_ko (staff) edited this topic 5 weeks ago.

This thread was closed automatically due to a lack of responses over the last month.

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