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[Resolved] cannot cancel Pro

hegweb says:

I go to:
Account Settings > Membership Status

This is what is in that section:

Action required for your Flickr Pro subscription

Please update your subscription information before the end of your current term on November 15, 2021. Additional details and FAQ.

Update your Flickr Pro subscription information now ( I click this)

Then the box pops up that has a Cancel Your Subscription link. I click that, and the screen fades, the flickr logo spins like it's thinking, but it just keeps hanging until I finally click anywhere for it to stop. Tried this several times and it just hangs. Using Chrome.

Please help, I don't want to pay for something I don't use anymore.
Thank you
Posted at 10:42PM, 15 October 2021 PST ( permalink )
katie_ko (staff) edited this topic 6 weeks ago.

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Midnight-Blue says:

You'll need to contact staff for help:

www.flickrhelp.com/hc/en-us/requests/new
Posted 2 months ago. ( permalink )

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woordenaar says:

Just don't pay and Flickr set your account back after a certain time
Posted 2 months ago. ( permalink )

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hegweb says:

Thanks for replies. I was an early adopter of flickr, used to love it, now it just seems so shoddy
Posted 2 months ago. ( permalink )

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my.travels says:

Seems I will experience same issue soon, since I will try to end my PRO subscription due to recent changes.
Posted 2 months ago. ( permalink )

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Orbmiser says:

Yep would imagine just remove payment method or cancel should work?
Posted 2 months ago. ( permalink )

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hegweb says:

I use paypal and have not yet figured out how to remove the autopay.
Same original problem, I'll try tech support.
Posted 6 weeks ago. ( permalink )

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Flickr Staff

katie_ko says:

Sorry for the trouble here!

We were experiencing an issue over the last few days where some folks experienced hang time when attempting to cancel their subscriptions.

Things should be back working as intended-- but if not, please let us know!

www.flickrhelp.com/hc/en-us/requests/new

(Keeping this thread open for a bit for any lingering reports.)
Posted 6 weeks ago. ( permalink )

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hegweb says:

It worked now katie, thanks for the reply!
Posted 6 weeks ago. ( permalink )

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Flickr Staff

katie_ko says:

hegweb:

Thanks for confirming!

Looks like things are back working as intended. If you continue to run into trouble, please feel free to start a new thread or get in touch with staff directly.
Posted 6 weeks ago. ( permalink )

This thread has been closed by Flickr Staff.

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