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[Resolved] View counter fixed

Allan Jones Photographer says:

While I understand flickr staff have acknowledged the viewing counters for pics is having issues can they please update what is being done about it or when is is likely to be fixed. as a paying pro member I make use of this feature and to not have it working is a serious issue for me.
Posted at 9:36AM, 7 December 2021 PST ( permalink )
R L Catlow (staff) edited this topic 2 months ago.

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fogline says:

Allan Jones Photographer:

Yes! Today, I have received several "faves" and "comments" but zero views. How can this be? Yesterday, I received over 26,000 views...
Posted 2 months ago. ( permalink )

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DL_Dietz says:

My view/fave counts seemed to have froze about an hour ago.

Wonder if contacting Flickr through their help page about this may get them to notice this.
Posted 2 months ago. ( permalink )

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Neil. Moralee says:

Same here in the UK.
Posted 2 months ago. ( permalink )

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Jeffxyz says:

mine seems frozen as well
Posted 2 months ago. ( permalink )

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Susan Roehl says:

My stats have frozen on my images too along with some of my contact's images. US
Posted 2 months ago. ( permalink )

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clivea2z says:

My view counter has not changed for well over an hour although favourites and comments appear to be normal. A photograph I uploaded earlier this afternoon has far more faves than the views recorded.
Posted 2 months ago. ( permalink )

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Jane Statham says:

One of my photos is showing up with comment numbers, faves, but hasn't had any views ..... ?
Posted 2 months ago. ( permalink )

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DL_Dietz says:

I just put in a help ticket from their Help page since nothing has been acknowledged through this thread.
Posted 2 months ago. ( permalink )

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Silanov says:

It's frozen over here in Germany too.
Posted 2 months ago. ( permalink )

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Suziecd/tv says:

Mine froze and hasnt moved a single view in going on for two hours now. I have checked friends and they are in the same boat.
Posted 2 months ago. ( permalink )

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Jackie & Dennis says:

Frozen here too. (UK)
Posted 2 months ago. ( permalink )

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DL_Dietz says:

I have been getting likes and views on photos too and nothing has moved for probably over 2 hours now. So I know the counts should be moving up.

I have not heard back other than the automated response about the help ticket I put in.
Posted 2 months ago. ( permalink )

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Flickr Staff

katie_ko says:

Thanks for the reports!

We're currently looking into an emerging issue causing view counts to stagnate. Our engineers are investigating & I'll report back with details as they arise.

As always, you can keep an eye on our Status page for real time updates:

status.flickr.net/
Posted 2 months ago. ( permalink )

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Allan Jones Photographer says:

fogline:

contact Flickr on the help page and complain. I have
Posted 2 months ago. ( permalink )

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Allan Jones Photographer says:

DL_Dietz:

contact Flickr on the help page and complain. I have
Posted 2 months ago. ( permalink )

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Allan Jones Photographer says:

katie_ko:

Thank you
Posted 2 months ago. ( permalink )

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Flickr Staff

katie_ko says:

Allan Jones Photographer:

contact Flickr on the help page and complain.

No need--we're aware of the issue!

It looks like we're currently being affected by the AWS outage & as mentioned, we'll be reporting updates both here & on the status page as they arise.
Posted 2 months ago. ( permalink )

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Ger Bosma says:

katie_ko:

Looks like the views counter has been stuck for my most recent upload at 68 views for at least 2 hours - faves and comments are updating though.

Probably also affecting older uploads.
Posted 2 months ago. ( permalink )

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fernanchel says:

Same here in Spain.
Posted 2 months ago. ( permalink )

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paullangton says:

Will we get the views back when the issue is fixed ?
Posted 2 months ago. ( permalink )

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lisana1 says:

View count frozen since this morning .
Posted 2 months ago. ( permalink )

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tmr_flickr2009 says:

Frozen in Canada, and it is not just the weather I think ;-).
it's only -5c in Toronto.
Posted 2 months ago. ( permalink )

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Glenn Losack M.D. says:

same here in the big APPLE!!!!
5200 for 6 hours
Posted 2 months ago. ( permalink )

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robertknight16 says:

My view counter froze about three hours ago which is a nuisance, as i was on a good day, will this be fixed in the near future future and will the lost views be tallied onto the running total.

Sounds trivial but i do monitor these to decide when to post my pictures for the most efficient shares.
Posted 2 months ago. ( permalink )

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my.travels says:

No fix yet
Posted 2 months ago. ( permalink )

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BisonBridge says:

Not fixed.
Posted 2 months ago. ( permalink )

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Chas Photos says:

Same here in Wales, UK. Views not increased for hours.
Posted 2 months ago. ( permalink )

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The Black Country Spotter says:

Views have been stuck for a couple of hours for me. Thankfully faves, comments and uploading are all fine so people can see and are responding to uploads
Posted 2 months ago. ( permalink )

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the foreign photographer - ฝรั่งถ่ says:

Not only view counts, but email notifications stopped in Bangkok about three hours ago.
Posted 2 months ago. ( permalink )

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Bill Gracey 30 Million Views says:

Could this be a ransomware attack?
Posted 2 months ago. ( permalink )

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lhboudreau says:

Same here. 0 views but faves and comments seem fine. The condition has persisted for hours.
Posted 2 months ago. ( permalink )

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DL_Dietz says:

the foreign photographer - ฝรั่งถ่:

I just checked and the last email I got was about 4 hours ago.
Posted 2 months ago. ( permalink )

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Wolfgang Bazer says:

The problem has still not been fixed. All the newer photos I click on are still at 0 views.
Posted 2 months ago. ( permalink )

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Wolfgang Bazer says:

The problem has still not been fixed. All the newer photos I click on are still at 0 views.
Posted 2 months ago. ( permalink )

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DL_Dietz says:

Now I can't see notifications and I got a bad gateway error when trying to get to the help forum here.
Posted 2 months ago. ( permalink )

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the foreign photographer - ฝรั่งถ่ says:

DL_Dietz:

You were right about no email notifications for four hours. Thanks.
Posted 2 months ago. ( permalink )

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Midnight-Blue says:

I am getting a lot of 503 and 504 service unavailable and gateway timeout errors. Pages are slow to load if they do and are not showing correctly when they do. There is a major outage going on for sure.
Posted 2 months ago. ( permalink )

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Midnight-Blue says:

I am getting a lot of 503 and 504 service unavailable and gateway timeout errors. Pages are slow to load if they do and are not showing correctly when they do. There is a major outage going on for sure.
Posted 2 months ago. ( permalink )

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Aamir Bilal says:

Gateway errors, bad pandas, view issues. The whole Flickr seems down.
Posted 2 months ago. ( permalink )

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Loverdag - unedited - says:

Aamir Bilal:

It is announced here status.flickr.net/
gyazo.com/5de664e7e5b1c25a593da70e6f0bdd39

Related to this: www.techradar.com/news/aws-is-down-and-taken-whole-chunks...
Posted 2 months ago. ( permalink )

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sdttds says:

Stats went from stuck to Bad Gateway timeout in California
Posted 2 months ago. ( permalink )

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lhboudreau says:

The problem with Amazon Web Services today may have affected operations here on Flickr.
downdetector.com/status/aws-amazon-web-services/
Posted 2 months ago. ( permalink )

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mag3737 says:

lhboudreau:

The problem with Amazon Web Services today may have affected operations here on Flickr.

Not "may":
status.flickr.net/ (see "Dec 7")
Posted 2 months ago. ( permalink )

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clivea2z says:

All appears to be working normally this morning. Thank you.
Posted 2 months ago. ( permalink )

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Jackie & Dennis says:

Better now, thank you.
Posted 2 months ago. ( permalink )

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Flickr Staff

R L Catlow says:

We do apologize for any inconvenience this may have caused. It looks like this issue has been fixed, but I am leaving this thread open in case there are more instances of this to track down and correct. 
Posted 2 months ago. ( permalink )

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Loverdag - unedited - says:

R L Catlow:

Can I politely ask you to unlock this thread please?
www.flickr.com/help/forum/en-us/72157720026321229/#reply7...
It was older thread for reporting still not fixed long-term ongoing stats issues, not related the new AWS yesterday's issue. Four days ago you locked another thread and asked us to keep reporting in this one (here: www.flickr.com/help/forum/en-us/72157720199918012/#reply7...), but it was locked yesterday by Katie.

Granted, some people hijacked the older thread yesterday and derailed it a little off topic about the AWS issue, but it originally was not about that.

Soon you will lock this thread dedicated to yesterday's AWS issue as resolved and we will completely lose the continuity of reports about the unrelated older issues there. Does not feel right to open a new thread about the old still ongoing unresolved problem(s).
Posted 2 months ago. ( permalink )

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Flickr Staff

katie_ko says:

Loverdag - unedited -:

Re-opened the thread as promised!
Posted 2 months ago. ( permalink )

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Loverdag - unedited - says:

katie_ko:

Thank you!
Posted 2 months ago. ( permalink )

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sdttds says:

Still not completely back to normal -- source breakdown is not working. Not a huge deal, but that does mean we're not completely fixed.

BTW, what does "NaN" stand for? "No available Number? or something like that?
Posted 2 months ago. ( permalink )

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mag3737 says:

en.wikipedia.org/wiki/NaN

Typical example of where you might see NaN is when a spreadsheet has some kind of error or otherwise-unexpected result of a computation in a cell.
Posted 2 months ago. ( permalink )

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Flickr Staff

R L Catlow says:

Thanks to everyone for flagging. As this issue has now been resolved, I am now closing this thread.

sdttds:

If you are still experiencing this issue, please reach out to our Support Heroes here.

Thanks!
Posted 2 months ago. ( permalink )

This thread has been closed by Flickr Staff.

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